Returns & Refund
At Wini Skin, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, we offer returns and replacements under the following conditions:
Eligible Returns
We accept returns for products that are damaged during transit, defective, or incorrect. Returns must be initiated within 48 hours of receipt.
Return Process
To return a product:
Contact us at helpwiniskin@gmail.com with your order number and a clear description of the issue.
Provide photos or videos of the product and packaging.
We will verify your claim and, if valid, issue a replacement or refund.
Non-Returnable Items
We do not accept returns for products that have been used, opened, or have broken seals.
Refunds
Refunds will be issued to the original payment method. Processing times are 7-10 business days for online payments and 14 business days for COD orders.
